Telephone Call Management is probably the most cost effective business tool any organisation can buy. Call Explorer, described as THE BEST THERE IS, will pay for itself in just a few months and continue saving money in many ways.
By listening to our customers, we have pioneered Call Explorer to be easy to use, yet very comprehensive and the most powerful Call Management System available today. This page can only give a limited glimpse of its capabilities and benefits. Call us to arrange a demonstration.
BENEFITS
- Schedule staffing levels to match identified activity needs
- Allocate and bill telephone expenses accurately to extensions and departments
- Identify and eliminate costly and lengthy calls
- Improve customer service by reducing answering times and lost calls
- Monitor and optimise time taken to handle queries
- Optimise your network capacity at all times
- Identify and prevent fraudulent use of your telephone system
To successfully manage your telecommunications operation it must be totally transparent, with nothing hidden. This is now possible with Call Explorer. It provides comprehensive and accurate information in easily absorbed graphical reports. You simply assess and, if necessary, act. Even in real time.
The above list is only the tip of the iceberg. Many real life examples prove that NO ORGANISATION SHOULD BE WITHOUT CALL EXPLORER.
FEATURES
- Produce and email bills automatically to all organisation levels
- Extensive range of reports giving call volumes, duration, cost, response times by call type
- Powerful filtering on all possible parameters
- Flexible scheduler for producing any report type for printing, filing or delivering by email
- Real time graphical reports posting any Web address for managers to asses and act on situations as they happen
- Versatile Web based CRM type internal and external telephone directory
- Ten level organisation structure with names, numbers, addresses, account codes and cost centres.
- Flexible telephone directory print facility
- Alarm facility to identify excessive costs and durations
- Traffic analysis by time of day, by minutes, hours or days and by call type
- Reports can be printed, filed or emailed as text, HTML, CVS
- Multi-site reporting and data collection
Armed with accurate and real time information, presented in an
instantly understandable format, decisions can be made to improve
the performance of any organisation, small or large.
Call Explorer functionality can now be enhanced with the Cubix Alarm
and Announcement manager. |
